WoodZone - Online Store
Info/Help

Since 1997 WoodZone has strived to serve the woodworking community. Our collection of free articles, tips, and other resources are designed to help the beginner get started and the intermediate woodworker enhance his or her skills. We support this broad information collection with tons of woodworking plans, tools, books, supplies, and accessories in our online store. We’re a privately owned and family operated business that prides itself on customer service and support. If you have any questions please feel free to e-mail us at woodmaster@woodzone.com.

WoodZone is a trusted registered partner of the BBB online program. 

At WoodZone we try to keep our shipping rates low. For that reason we offer flat-rate-shipping. That means you can order as many items as you want and pay the same low shipping rate!

Flat Rate Shipping – We charge a single flat rate for shipping no matter how many (or heavy) the items you order. This works to your advantage and allows you to add more items to your order without additional shipping costs.

Shipping Methods – We generally ship with the US Postal service. Some packages may require shipping by UPS or FedEx due to their size or contents.

Order Processing and Shipping – We strive to process and ship most orders the same day! This means that an order placed before 9:00pm (EST) will generally ship out in the next day’s mail. We process and fill orders seven days a week. Orders are shipped six days a week Monday through Saturday. Orders placed on Sunday are shipped out on Monday. Orders placed during postal and national holidays generally ship the next business day.

We designed our online store to help simplify the ordering process and duplicate the steps you would take in a normal "brick and mortar" store. 
Step 1: Find a Product – Browse or search the categories of our online store until you find a product you like.
Step 2: Put it In Your Basket - Just like a normal store simply click "add to basket" to add the item to your shopping list. You can continue shopping and add more items to your basket.
Step 3: Review Your Basket - Click on "Basket Contents" and review the items you have selected. You can change quantities and remove items from this screen.
Step 4: Checkout - Once you are satisfied with the contents of your basket, click on the "Checkout button”. Our checkout process will walk you through the four simple steps to completing the order.

Our Woodworking storefront is housed on a special e-commerce server designed for secured order processing. Any part of the order process that involves the exchange of personal information is conducted through the secured server. This means that the information being sent to and from your computer is encrypted. In addition to this level of protection, all credit card numbers are deleted off the server after a short period of time. We also retain professional services that scan our website daily and test for system vulnerabilities. All of this is done to ensure your information is more secure than when you use your credit card in a retail store.

If you don't feel comfortable ordering over the internet you can place your order by mail or phone at: 1-800-605-4227 

We respect your right to privacy and hold all information in the strictest confidence. Your phone number and e-mail address are only collected so we may contact you concerning your order. We will never sell this information or contact you for other reasons. From time to time we send our customers literature and catalogs relating to woodworking that we think may be of interest to them. Should you wish to be excluded from these mailings please let us know.

We want you to be happy with every purchase you make at WoodZone.com. If you are not satisfied with your order for any reason, please return the merchandise to us within 60 days. We will promptly refund the purchase price of the merchandise and original shipping. 

You may send returns back to us at the address listed below. Please include a short note with the reason for the refund along with your name, order number (if you have it), and contact information.
Product Returns
WoodZone
880 Woodberry Road
Lexington, SC 29073

Questions about orders: orders@woodzone.com
Questions about woodworking: woodmaster@woodzone.com
Phone Orders:1-800-605-4227
Outside U.S.A: 1-636-536-7193 

Mailing Address:
WoodZone
P.O. Box 2867
West Columbia, SC 29171

Mail Order Form:
To order using our mail order form: Click Here

Physical Address:
WoodZone
880 Woodberry Road
Lexington, SC 29073

Phone Orders:
Our operators are standing by 24 hours/day - 365 days/year to assist you with your order.
Phone Orders:1-800-605-4227
Outside U.S.A: 1-636-536-7193

Questions?:
If you have any questions please feel free to e-mail us at: woodmaster@woodzone.com